“SKIP THE LINE, LIVE YOUR LIFE†BY PAYING TRAFFIC TICKETS BY PHONE
LAS VEGAS – The Las Vegas Township Justice Court has collected $1 million from customers willing to skip the line and pay their traffic tickets by phone. The court exceeded the $1 million mark Tuesday morning (Sept. 5).
“When this system went on line in May, we anticipated it would quickly become a popular way to take care of traffic fines,†said Chief Judge James M. Bixler.
The integrated voice response system took its first phone call in May following a $250,000 investment. Last month the court added Spanish-language support. The telephone system allows individuals to quickly make full payments, partial payments or schedule a new court date. It also will take a person out of warrant status. Most phone calls only take approximately five minutes to complete. Later this fall, the system will be expanded to allow individuals to process tickets using the internet.
“It is not often that you can pay back your initial investment in four months and at the same time improve customer service, but our court has done it,†said Judge Douglas Smith. “Paying traffic tickets by phone not only serves customers better but it is benefiting the court and taxpayers. It’s very exciting.â€Â
Roughly 220,000 traffic tickets are processed by the Las Vegas Justice Court each year. Customers can go to the front of the traffic ticket line by dialing (702) 671-3444.
