Las Vegas Township Justice Court recently added Spanish language menus to the court’s Traffic Citation Phone Payment System. By dialing (702) 671-3444, customers speaking Spanish or English can pay traffic citations quickly on the phone without having to travel to the Regional Justice Center. Spanish-language menus greet customers in their native language prompting them to schedule payments or pay traffic tickets in full.
“This added feature really expands our reach into the community and provides us with a tool for helping even more people pay their tickets in full or reschedule their court dates,†said Las Vegas Township Justice Court Chief Judge James Bixler. “It speeds up the process, provides Spanish speakers with improved customer service and extends our ability to provide access to justice for a greater number of people.â€Â
The system accepts phone calls and prompts callers to choose between Spanish and English. Both menus provide customer access to traffic citation information and gives them the option to pay traffic tickets in full or schedule payments.
Customers waiting in line at the court’s traffic counter can expect the wait to take as long as two hours. The IVR phone system processes a payment in roughly three minutes. Since coming on line May 1, 2006, the Traffic Division has collected roughly $850,000 in traffic fines from customers using the system. Roughly 220,000 traffic tickets are processed by the Las Vegas Township Justice Court each year.
